Cje Digital Aftersales

ING

Fully remote
Customer journey expert
Digital aftersales
Investment product knowledge
You will play a key role in strengthening and growing ING’s investments franchise by optimizing the post-sales experience of investors

Job Summary

  • You will play a key role in strengthening and growing ING’s investments franchise by optimizing the post-sales experience of investors.
  • Key responsibilities include improving customer journeys, reducing churn, improving NPS, and developing go-to-market strategies for new features.
  • ING offers personal growth opportunities, a supportive and innovative environment, and a culture encouraging continuous improvement and ownership.

Matching Summary

You will play a key role in strengthening and growing ING’s investments franchise by optimizing the post-sales experience of investors.

Skills & Requirements

Must-have

  • Customer Journey Expert
  • Digital Aftersales
  • Investment Product Knowledge
  • Customer Analytics
  • Stakeholder Management
  • Content Creation

Nice-to-have

  • Curiosity and Ownership
  • Continuous Learning
  • Informal and Dynamic Environment
  • Collaboration

Key Requirements

  • Proven experience as Customer Journey Expert or Project Manager
  • Experience in commercial, marketing, or change-driven environments
  • Understanding of customer experience principles
  • Knowledge of regulatory and compliance requirements
  • Experience with Adobe Analytics, Bloomreach CMS, Inspire Interactive

Work Rights

Not specified

Tailored Resume

Cover Letter