Service Advisor

Ziegler CAT

Atlantic, IA, United States
Base: $27.87 to $33.44; bonus/equity: not specifie...
Customer service and communication skills
Mechanical aptitude
Computer and microsoft office experience
The Service Advisor is responsible for customer calls, opening service calls, providing updates, and scheduling timelines

Job Summary

  • The Service Advisor is responsible for customer calls, opening service calls, providing updates, and scheduling timelines.
  • Responsibilities include customer contact for repair scheduling and status, seeking repair estimate approval, and responding to escalated alerts.
  • Ziegler offers a competitive pay range, benefits including health insurance and PTO, and opportunities for professional development.

Matching Summary

The Service Advisor is responsible for customer calls, opening service calls, providing updates, and scheduling timelines.

Salary

Base: $27.87 to $33.44; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision and Life Insurance, PTO, Holidays, 401(k), HSA, Disability Insurance, FSA & EAP, Paid Parental Leave & Funeral Leave, Fitness membership discount, Education Assistance

Skills & Requirements

Must-have

  • Customer service and communication skills
  • Mechanical aptitude
  • Computer and Microsoft Office experience
  • Phone and customer service skills
  • Customer contact for repair scheduling
  • Respond to Equipment Link Alerts

Nice-to-have

  • Industry experience strongly preferred
  • Support sales people updates
  • Arrange and support transportation
  • Monitor unexecuted service contracts
  • Communicate with shop supervisor

Key Requirements

  • 7+ years of customer service experience
  • High school degree/GED required
  • Associate’s degree preferred
  • Mechanical aptitude required
  • Strong computer and Microsoft Office experience
  • Strong phone and customer service required

Work Rights

Not specified

Tailored Resume

Cover Letter