Job Summary

• This role is responsible for managing, configuring, and optimizing contact center systems to ensure an effective and seamless customer experience.
• The position offers a competitive salary range of $109,900 to $134,300 with a potential annual bonus target of up to double the target amount.
• Employees benefit from flexible hybrid work arrangements, multiple wellbeing benefits including telemedicine, and a defined benefit pension plan offering guaranteed income for life.

Matching Summary

Salary

Base: $109,900 - $134,300 annually; Bonus: Up to 15% target with potential payout of double; Benefits: Hybrid model, wellness account, share plan, defined benefit pension

Skills & Requirements

Key Requirements

• Diploma in computer science or telecommunications
• Minimum 3 years experience in CCaaS solutions
• Authorization to work in Canada required
• Bilingualism in French and English required

Work Rights