Customer Service Associate English Virtual Work From Home 40 Hrs Seasonal

Amazon

Colombia
Monthly pyy rate: $ 2,662,537 cop; bonus/equity: n...
On-site
Bilingual english/spanish customer support
Phone, chat, and email communication
Problem-solving for customers
Amazon's mission is to be Earth’s most customer-centric company, with the Customer Service team being a key part of achieving this goal

Job Summary

  • Amazon's mission is to be Earth’s most customer-centric company, with the Customer Service team being a key part of achieving this goal.
  • As a Customer Service Associate, you will be the first point of contact for U.S. based Bilingual (English/Spanish) customers, solving queries through phone, chat, and/or email.
  • Benefits include an Internet Allowance, Employee Assistance Program (EAP), expert training, and a complete equipment package.

Matching Summary

Amazon's mission is to be Earth’s most customer-centric company, with the Customer Service team being a key part of achieving this goal.

Salary

Monthly Pay Rate: $ 2,662,537 COP; Bonus/Equity: Not specified; Benefits: Internet Allowance, Employee Assistance Program (EAP)

Skills & Requirements

Must-have

  • Bilingual English/Spanish customer support
  • Phone, chat, and email communication
  • Problem-solving for customers
  • Use of customer service tools
  • Work from home equipment package

Nice-to-have

  • Unique personality in conversations
  • Gathering intelligence to prevent issues
  • Passion to discover, invent, simplify, build

Key Requirements

  • No prior customer service experience needed
  • Minimum 40 hours work week
  • Variable shifts including day/late shifts
  • May be required to work national holidays

Work Rights

Not specified

Tailored Resume

Cover Letter