This role involves designing, building, and implementing Google CCAI solutions to enhance business performance and customer experience
Job Summary
This role involves designing, building, and implementing Google CCAI solutions to enhance business performance and customer experience.
Candidates will drive innovation through design thinking workshops and co-create roadmaps for leading-class CX capabilities with clients.
The position offers opportunities to work on transformative projects with G2000 clients while embedding responsible business practices into technology solutions.
Matching Summary
This role involves designing, building, and implementing Google CCAI solutions to enhance business performance and customer experience.
Skills & Requirements
Must-have
Google CCAI solution design experience
Dialogflow CX virtual agent creation
Gen AI implementation strategy development
CX management capability assessment
CCaaS migration project delivery
Nice-to-have
Experience with other Conversational AI platforms
Strong storytelling and presentation skills
Ability to work in ambiguous environments
Knowledge of CCaaS platforms like Genesys or Avaya
Board and C-level presentation experience
Key Requirements
5+ years of experience with Google CCAI solutions
Thorough understanding of end-to-end Google contact center transformation
Proven track record in delivering CX solution projects