Senior Human Centered Change Consultant

Salesforce

Not specified (assumed to be hybrid based on industry norms).
Human-centered change management
Digital transformation projects
Communication and training plans
Salesforce is seeking a Senior Human Centered Change Consultant to join its Experience Services team, focusing on leading change management projects that ensure user adoption and alignment between technology and human needs. The ideal candidate will have experience in organizational change management, strong communication skills, and a growth mindset, along with a commitment to leveraging Salesforce's innovative environment

Job Summary

  • Lead Change Management projects within the Salesforce context, ensuring alignment between technical solutions and the human side of change.
  • Create strategic change management planning for digital transformation projects, defining adoption goals and risk mitigation.
  • We are looking for a professional to join the Experience Services team: a specialized group within the CSG (Customer Success Group) structure that strategically focuses on ensuring the best experiences and sustainable adoption of the Salesforce platform for our customers.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Human Centered Change Consultant to join its Experience Services team, focusing on leading change management projects that ensure user adoption and alignment between technology and human needs. The ideal candidate will have experience in organizational change management, strong communication skills, and a growth mindset, along with a commitment to leveraging Salesforce's innovative environment.

Skills & Requirements

Must-have

  • Human-centered change management
  • Digital transformation projects
  • Communication and training plans
  • Stakeholder management plans
  • Agile and Waterfall methodologies
  • Prosci, Kotter, or McKinsey methodologies
  • Adoption KPIs and business value metrics

Nice-to-have

  • Continuous growth mindset
  • Courageous communication
  • Proactive and hands-on mentality
  • Empathetic listening
  • Investigative curiosity
  • Team spirit
  • Resilience in low maturity environments

Key Requirements

  • Minimum 3-5 years OCM project experience
  • Advanced/Fluent English language
  • Proven facilitation experience

Work Rights

Not specified

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