Team Coach

Amex GBT

United Kingdom, United Kingdom
**
Lead and coach a team
Provide coaching and feedback
Investigate service errors
** Amex GBT is seeking a Team Coach to lead a remote team of Travel Counselors in the United Kingdom. The ideal candidate will have previous leadership experience and a strong customer service orientation, with a focus on coaching and empowering team members. **

Job Summary

  • As a Team Coach, you’ll lead a highly skilled remote team of approximately 25-35 Travel Counselors.
  • You will investigate service and quality errors with a curious mentality, and provide helpful feedback.
  • Amex GBT offers flexible benefits, travel perks, and development opportunities.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Team Coach to lead a remote team of Travel Counselors in the United Kingdom. The ideal candidate will have previous leadership experience and a strong customer service orientation, with a focus on coaching and empowering team members. **

Skills & Requirements

Must-have

  • Lead and coach a team
  • Provide coaching and feedback
  • Investigate service errors
  • Customer service oriented
  • Data-driven decisions

Nice-to-have

  • Thrive on variety
  • Building relationships
  • Empowering teammates
  • Curious mentality
  • Voice of Traveler Care

Key Requirements

  • Previous leadership experience
  • Sabre and/or Apollo experience preferred
  • Salesforce experience a plus

Work Rights

Not specified

Tailored Resume

Cover Letter