Change, High Priority Incident And Problem Manager

GENUINE PARTS COMPANY

Rowville, Australia
Onsite
Itil certified
High priority incident management experience
Change manager experience leading cab
This newly created role ensures seamless operations across existing and new business environments for GPC Asia Pacific

Job Summary

  • This newly created role ensures seamless operations across existing and new business environments for GPC Asia Pacific.
  • The position requires owning and updating policies for Change, High Priority Incident, and Problem management while leading respective review boards.
  • Candidates will benefit from a supportive global team environment with strong rewards programs, parental leave top-ups, and paid volunteer leave.

Matching Summary

This newly created role ensures seamless operations across existing and new business environments for GPC Asia Pacific.

Skills & Requirements

Must-have

  • ITIL certified
  • High Priority Incident Management experience
  • Change Manager experience leading CAB
  • ServiceNow ITSM tool usage
  • Policy documentation and enforcement

Nice-to-have

  • Problem Manager experience
  • Stakeholder management skills
  • Senior level presentation abilities
  • Global team collaboration
  • Trend analysis and reporting

Key Requirements

  • ITIL certification required
  • Experience as a Change Manager
  • Experience in High Priority Incident Management
  • ServiceNow ITSM experience desirable
  • Problem Manager experience desirable

Work Rights

Not specified

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