F&b Sales & Customer Relationship Executive

Marriott

Manila, Philippines
**
Resolve guest calls requests problems
Maximize revenue maintain guest loyalty
Process reservation requests changes cancellations
** Marriott is seeking an F&B Sales & Customer Relationship Executive in Manila, Philippines, to enhance guest experiences through effective relationship management and sales techniques. The role involves handling guest inquiries, processing reservations, and maintaining high service standards while fostering a positive work environment. **

Job Summary

  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Matching Summary

Match Score: 75

** Marriott is seeking an F&B Sales & Customer Relationship Executive in Manila, Philippines, to enhance guest experiences through effective relationship management and sales techniques. The role involves handling guest inquiries, processing reservations, and maintaining high service standards while fostering a positive work environment. **

Skills & Requirements

Must-have

  • resolve guest calls requests problems
  • maximize revenue maintain guest loyalty
  • process reservation requests changes cancellations
  • develop maintain positive working relationships

Nice-to-have

  • promote brand image internally externally
  • assist management training motivating employees
  • anticipate address guests service needs
  • serve as a role model

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • No supervisory experience
  • No license or certification required

Work Rights

Not specified

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