Library Access Services Specialist

advising.richmond.edu

Richmond, Virginia, US
Base: $18.34 to $24.30 ph; bonus/equity: not speci...
Exceptional user support
Safety and security of users
Troubleshoot library technology
The Access Services Specialist plays a pivotal role by delivering exceptional user support, ensuring safety and security of users, materials, and facilities, and empowering users with essential resources and clear communication of library policies

Job Summary

  • The Access Services Specialist plays a pivotal role by delivering exceptional user support, ensuring safety and security of users, materials, and facilities, and empowering users with essential resources and clear communication of library policies.
  • This position includes both user-facing and technical duties, supervision of student staff, and management of fulfillment services, technical support, and facility operations to ensure a positive and secure library experience.
  • Train, mentor, and supervise up to 30 student employees, providing instruction on desk operations, library software, technology troubleshooting, and customer service expectations.

Matching Summary

The Access Services Specialist plays a pivotal role by delivering exceptional user support, ensuring safety and security of users, materials, and facilities, and empowering users with essential resources and clear communication of library policies.

Salary

Base: $18.34 to $24.30 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional user support
  • Safety and security of users
  • Troubleshoot library technology
  • Collection maintenance tasks
  • Manage cash receipts and transactions
  • Supervise student employees

Nice-to-have

  • Promote information literacy
  • Foster learning and collaboration
  • Positive public engagement
  • University culture participation

Key Requirements

  • Associate degree with 2-3 years relevant experience
  • 2-3 years library, non-profit, or customer service experience
  • Project management/process improvement experience desired
  • Prior supervisory or team leadership experience desired
  • Basic knowledge of cash handling principles

Work Rights

Not specified

Tailored Resume

Cover Letter