Client Relationship Managers will serve as the primary point of contact for assigned clients, functioning as the business owner for assigned accounts and working directly with delivery teams to ensure client needs are met
Job Summary
Client Relationship Managers will serve as the primary point of contact for assigned clients, functioning as the business owner for assigned accounts and working directly with delivery teams to ensure client needs are met.
This position demands an in-depth understanding of the client’s business needs and challenges, uncovering opportunities in their processes, and the ability to offer proactive solutions.
Advise and support clients, offering solutions and tactics to help achieve their business goals while also increasing company revenue.
Matching Summary
Client Relationship Managers will serve as the primary point of contact for assigned clients, functioning as the business owner for assigned accounts and working directly with delivery teams to ensure client needs are met.
Skills & Requirements
Must-have
Primary client point of contact
Business owner for assigned accounts
Client's voice within the organization
Proactive solutions to business challenges
Drive pricing and MSA negotiations
Understand competitive landscape
Nice-to-have
Curious, always shaping the art of the possible
Grow and cultivate long-term relationships
Identify and develop strategic alignment with third parties
Key Requirements
5-10 years of strong background in Sales
Ability to present sales propositions
Client Relationship Management/Account Management
Healthcare Payor Experience
BPO/Call Center Experience, BPaaS
Ability to interface at all levels of an organization