Customer Satisfaction Representative

Freedom CDJR of Lexington

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified
48-hour customer follow-up requirement
Freshdesk omni program tracking
Strong communication skills required
Driveway CDJR of Lexington is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns promptly. This role involves leading customer satisfaction initiatives and requires strong communication skills and attention to detail

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Employees will lead customer satisfaction improvement initiatives and develop continuous improvement plans for assigned stores.
  • The company offers competitive pay, medical/dental/vision plans, paid holidays, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Driveway CDJR of Lexington is seeking a Customer Satisfaction Representative to enhance customer experiences and address concerns promptly. This role involves leading customer satisfaction initiatives and requires strong communication skills and attention to detail.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 48-hour customer follow-up requirement
  • FreshDesk Omni Program tracking
  • Strong communication skills required

Nice-to-have

  • Warranty claims experience preferred
  • Collections experience highly preferred
  • Positive team player attitude

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

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