Customer Service Team Leader - Issy-les-moulineaux H/f

AbbVie

Issy-les-Moulineaux, France
Not specified; not specified; not specified
Hybrid
5 to 7 years customer service experience
Management of customer service teams
Sap system knowledge preferred
AbbVie is seeking a Customer Service Team Leader for their Issy-les-Moulineaux location in France. The role involves overseeing a portion of the customer service team, ensuring compliance with internal processes, and driving continuous improvement in service quality

Job Summary

  • The role involves assisting the Regional Customer Service Manager in leading a portion of the France team to ensure high-performance service.
  • Responsibilities include recruiting qualified staff, defining departmental objectives, and supervising daily operations such as order processing and logistics claims.
  • The position requires adherence to quality management systems, regulatory compliance including SOX, and coordination of inventory for consignment stock.

Matching Summary

Match Score: 85

AbbVie is seeking a Customer Service Team Leader for their Issy-les-Moulineaux location in France. The role involves overseeing a portion of the customer service team, ensuring compliance with internal processes, and driving continuous improvement in service quality.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5 to 7 years customer service experience
  • Management of customer service teams
  • SAP system knowledge preferred

Nice-to-have

  • Medical device sector experience
  • Continuous improvement mindset
  • Cross-matrix environment adaptability

Key Requirements

  • Higher education degree or equivalent
  • 5 to 7 years of customer service experience
  • Management experience appreciated
  • Fluency in English and another European language

Work Rights

Not specified

Tailored Resume

Cover Letter