050_【東京】cx Manager／カスタマーエクスペリエンスマネージャー［cco(cdbo)］

FWD

Tokyo, Japan
Base: 720-1,150万; bonus/equity: not specified; ben...
Data-driven decision making
Customer satisfaction improvement
Cx strategy development
FWD Group aims to change the way people feel about insurance through a customer-led approach

Job Summary

  • FWD Group aims to change the way people feel about insurance through a customer-led approach.
  • The role focuses on improving customer experience across various insurance touchpoints.
  • Team members will have the opportunity to work in a hybrid environment with flexible working arrangements.

Matching Summary

FWD Group aims to change the way people feel about insurance through a customer-led approach.

Salary

Base: 720-1150万; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Data-driven decision making
  • Customer satisfaction improvement
  • CX strategy development

Nice-to-have

  • Experience in financial services
  • Team leadership skills
  • Hybrid work flexibility

Key Requirements

  • Experience in research and analysis
  • Management experience preferred
  • Business-level English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter