Customer Experience Managers oversee store standards, customer service, department readiness, and operational processes as part of the store leadership team
Job Summary
Customer Experience Managers oversee store standards, customer service, department readiness, and operational processes as part of the store leadership team.
This role involves coaching associates, resolving customer escalations, performing Manager on Duty responsibilities, and ensuring a safe working environment.
CXMs communicate priorities, ensure daily tasks are completed, and make business decisions in partnership with appropriate resources.
Matching Summary
Customer Experience Managers oversee store standards, customer service, department readiness, and operational processes as part of the store leadership team.
Skills & Requirements
Must-have
customer service escalations
store opening and closing
associate coaching and training
operational process execution
safety procedures adherence
Nice-to-have
values-based behaviors
talent planning discussions
driving engagement
leading GET culture
Key Requirements
Must be eighteen years of age or older
Must be legally permitted to work in the United States