Senior Associate Customer Success Manager - Paradox

src.edu

Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with a conversational recruiting platform powered by AI to streamline tasks and improve recruiting efficiency.
  • Workday offers a flexible work approach combining in-person and remote work, providing trust, tools, and support for long-term employee growth.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support and troubleshooting
  • Customer satisfaction management
  • Product training and configuration
  • Collaboration with internal teams
  • Experience in SaaS organizations

Nice-to-have

  • Strong written and verbal communication
  • Critical thinking and problem solving
  • Ability to manage multiple priorities
  • Empathy and integrity in culture
  • Flexible work environment
  • Leadership and personal accomplishments

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organizations
  • Customer satisfaction management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter