Customer Complaints Advisor

Yorkshire Water Services Ltd

Bradford, United Kingdom
Starting salary £27,717 py; salary progression in ...
On-site
Exceptional customer service
Complex operational issues
Utilise internal stakeholder network
Provide an exceptional level of customer service, owning and recovering customers, who have complex operational issues

Job Summary

  • Provide an exceptional level of customer service, owning and recovering customers, who have complex operational issues.
  • Utilise multiple incoming customer contact channels and work closely with internal stakeholders to resolve customer concerns.
  • We offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.

Matching Summary

Provide an exceptional level of customer service, owning and recovering customers, who have complex operational issues.

Salary

Starting salary £27,717 per annum; Salary progression in role; Performance bonus

Skills & Requirements

Must-have

  • Exceptional customer service
  • Complex operational issues
  • Utilise internal stakeholder network
  • GDPR and business security processes
  • Microsoft Office proficiency

Nice-to-have

  • Challenging and negotiating
  • Solution focused approach
  • Adaptable to change
  • Desire to develop in role

Key Requirements

  • Strong background in customer service/complaints
  • Strong networking and influencing skills
  • Work on own initiative
  • Problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter