Lead and develop a high-performing operations team, driving process excellence, risk mitigation, and exceptional customer service within a dynamic financial services environment
Job Summary
Lead and develop a high-performing operations team, driving process excellence, risk mitigation, and exceptional customer service within a dynamic financial services environment.
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Matching Summary
Lead and develop a high-performing operations team, driving process excellence, risk mitigation, and exceptional customer service within a dynamic financial services environment.
Skills & Requirements
Must-have
Operations Associates training and direction
Monitor daily workflows and resource allocation
Handle escalated customer issues
Suggest process improvements
Cross-enterprise collaboration
Performance management and career development
Nice-to-have
Direct GIC processing experience
Knowledge of CDIC rules
Experience with reconciliation and data analysis
Exposure to audits and compliance
Key Requirements
4-year degree or equivalent experience
3+ years in operations/financial services
1+ year of industry experience
Proven leadership skills
Strong problem-solving and analytical abilities
Proficiency in Windows-based tools and brokerage systems