Customer Care Executive (contact Center)

AIG Australia

Inbound phone calls
Customer complaint resolution
First contact resolution
Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, our people are our greatest asset and we offer a comprehensive benefits package focused on your health, wellbeing and financial security.
  • We are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

Matching Summary

Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.

Skills & Requirements

Must-have

  • inbound phone calls
  • customer complaint resolution
  • first contact resolution
  • document customer interactions
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • process improvement participation
  • additional language/dialect knowledge
  • positive attitude
  • team player

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • Proficient in relevant computer applications
  • Ability to multitask and handle stressful situation

Work Rights

Not specified

Tailored Resume

Cover Letter