Global Hosting Services - Service Manager

pwc.is

Fully remote
It infrastructure and cloud services
24/7 iaas and paas operations
Service level objective (slo) documents
The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness

Job Summary

  • The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.
  • This role bridges Product, Engineering, Operations, and global stakeholders to translate business requirements into operational models, validate technical and process readiness, and facilitate seamless service adoption into the GHS support framework.
  • The GHS Service Manager plays a critical role within the Global Hosting Services (GHS) Service Management team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.

Matching Summary

The Service Manager will be a member of the Global Hosting Services (GHS) Service Management & Compliance team, ensuring that new cloud services and major enhancements are thoroughly prepared for operational readiness.

Skills & Requirements

Must-have

  • IT infrastructure and cloud services
  • 24/7 IaaS and PaaS operations
  • Service Level Objective (SLO) documents
  • PwC Technology ITSM processes
  • Cloud infrastructure fundamentals
  • Agile, open-minded, innovative ideas

Nice-to-have

  • Excellent communication abilities
  • Proactive approach to problem-solving
  • Demonstrating influence
  • Data-driven decision support
  • Customer consultation
  • Remote, geographically dispersed environment

Key Requirements

  • Bachelor's degree in IT or related
  • 7 years in IT
  • 3 years in IT Service Management
  • ITIL certification preferred
  • SAFe or PMP certification preferred
  • Azure Fundamentals preferred

Work Rights

Not specified

Tailored Resume

Cover Letter