Customer Service Associate

Greystar Australia Property Manager

London, United Kingdom
Exceptional resident experience
Front of house service
Customer queries and complaints
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration

Job Summary

  • Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.

Matching Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.

Skills & Requirements

Must-have

  • Exceptional resident experience
  • Front of house service
  • Customer queries and complaints
  • Marketing and sales activities
  • Rent collection procedures
  • Health and Safety compliance

Nice-to-have

  • Team player
  • Relationship building skills
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office packages
  • Knowledge of UK Health and Safety requirements
  • Significant customer facing experience
  • Ability to act autonomously
  • Excellent organisation skills
  • Numerical skills

Work Rights

Not specified

Tailored Resume

Cover Letter