Job Summary

• Act as the main point of contact for all Priority 1 and Priority 2 incidents, executing the process to restore normal service operation as quickly as necessary to minimize the impact to business operations.
• Manage incident workflow and all customer communication from incident escalation through resolution, including postmortem review.
• This position, once trained, will work a Friday through Monday shift providing hands on keyboard over the weekend coverage.

Matching Summary

Salary

Experienced: $96,050 - $129,950; Senior: $119,850 - $162,150; Lead: $146,200 - $197,800; Benefits: Generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid/unpaid time away from work.

Skills & Requirements

Key Requirements

• 3+ years troubleshooting software applications
• 3+ years writing technical documentation
• Facilitate multiple high priority issues
• Coordinate technical conference bridges
• Excellent written and verbal skills
• On call shifts including weekends

Work Rights