The incumbent is responsible for the smooth running of hotel operations during the night while leading all sections to ensure high security and service standards
Job Summary
The incumbent is responsible for the smooth running of hotel operations during the night while leading all sections to ensure high security and service standards.
Key duties include handling guest complaints, resolving overbooking situations diplomatically, and completing comprehensive night audits and day-end closing reports.
The role requires maintaining accurate guest information across departments and briefing subordinates on VIP arrivals, emergency procedures, and upcoming events.
Matching Summary
Match Score: 85
The incumbent is responsible for the smooth running of hotel operations during the night while leading all sections to ensure high security and service standards.