Customer Success Manager

ServiceTitan

Base: $59,000 - $78,900 usd; bonus/equity: commiss...
Fully remote
2+ years customer-facing experience
Account ownership of 100 accounts
Drive value and roi for customers
You will serve as the preferred CSM to approximately 100 accounts, acting as the main point of contact for customers and internal partners

Job Summary

  • You will serve as the preferred CSM to approximately 100 accounts, acting as the main point of contact for customers and internal partners.
  • The role requires driving revenue retention and growth by optimizing customer use of ServiceTitan to achieve business results.
  • ServiceTitan offers comprehensive benefits including company-paid medical, dental, vision, 401k match, and up to $20k in fertility services.

Matching Summary

You will serve as the preferred CSM to approximately 100 accounts, acting as the main point of contact for customers and internal partners.

Salary

Base: $59,000 - $78,900 USD; Bonus/Equity: Commission-eligible plus equity; Benefits: Comprehensive health, 401k match, parental leave, fertility support

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Account ownership of 100 accounts
  • Drive value and ROI for customers
  • Proactive and reactive engagement skills
  • Data analysis for customer success metrics

Nice-to-have

  • Project management skills and experience
  • Empathetic with a customer-focused approach
  • Passion for phone-based interactions
  • Ability to work in remote setting
  • Entrepreneurial mindset in fast-paced environment

Key Requirements

  • 2+ years in customer success or account management
  • Experience with Salesforce, Gainsight, or Tableau
  • Strong de-escalation and problem-solving skills

Work Rights

Not specified

Tailored Resume

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