Head Of Customer Servicing Operations

Intrum

Mesogeion, Greece
Hybrid
Loan servicing contact center leadership
High-volume contact center operations
Operational excellence and kpis
Lead and manage daily operations of the Contact Center, ensuring consistent achievement of service, productivity, and portfolio recovery targets

Job Summary

  • Lead and manage daily operations of the Contact Center, ensuring consistent achievement of service, productivity, and portfolio recovery targets.
  • Analyze operational data to identify performance gaps, opportunities, and trends; implement targeted action plans accordingly.
  • Foster a high-performance culture emphasizing ownership, agility, and continuous improvement.

Matching Summary

Lead and manage daily operations of the Contact Center, ensuring consistent achievement of service, productivity, and portfolio recovery targets.

Skills & Requirements

Must-have

  • Loan servicing contact center leadership
  • High-volume contact center operations
  • Operational excellence and KPIs
  • Process optimization and efficiency
  • Data analysis for performance improvement
  • Regulatory compliance adherence

Nice-to-have

  • Supportive work environment
  • Continuous improvement culture
  • Agility and ownership emphasis
  • International environment

Key Requirements

  • 10+ years contact center operations management
  • Managing large teams (100+ FTEs)
  • Strong command of operational KPIs
  • Proven track record driving performance improvements

Work Rights

Not specified

Tailored Resume

Cover Letter