Manager, Creator Support - Affiliate

ShopMy

Remote
Remote
Affiliate network expertise
Complex issue resolution
Workflow improvement
ShopMy is seeking a Manager of Creator Support (Affiliate), a remote position focused on enhancing the support experience for brands using their platform. The ideal candidate will have strong expertise in affiliate networks and experience in customer support, product operations, or technical support

Job Summary

  • ShopMy is revolutionizing e-commerce by building infrastructure for human-led curation at scale, enabling brands to launch and scale creator programs.
  • In this role, you will own resolution of complex, high-impact inbound support issues related to affiliate networks and act as an escalation point.
  • ShopMy offers a bundle of benefits including Medical & Dental Coverage, Equity, Flexible PTO, parental leave, and various stipends.

Matching Summary

Match Score: 85

ShopMy is seeking a Manager of Creator Support (Affiliate), a remote position focused on enhancing the support experience for brands using their platform. The ideal candidate will have strong expertise in affiliate networks and experience in customer support, product operations, or technical support.

Skills & Requirements

Must-have

  • Affiliate network expertise
  • Complex issue resolution
  • Workflow improvement
  • Cross-functional partnership
  • Root cause analysis
  • Customer insights reporting

Nice-to-have

  • Startup environment experience
  • Creator economy knowledge
  • Affiliate marketing knowledge
  • E-commerce platform knowledge

Key Requirements

  • 3-5 years of experience in customer support or related role
  • Demonstrated experience with affiliate networks
  • Ability to operate independently
  • Bachelor’s Degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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