Job Summary

• Through quality customer service, establish effective communication channels between the company and customers, understand customer needs and expectations, and continuously improve service quality and processes for sustainable development.
• Accurately answer policy-related questions about high-end medical insurance plans, preservation, and claims, and provide optimal solutions according to company standards to improve the resolution rate of each call.
• Actively cooperate with the implementation of new policies and complete other tasks assigned by department leaders according to the development of company and department business.

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Skills & Requirements

Key Requirements

• Associate degree or above
• 2-3 years medical experience
• Fluent English and Mandarin
• Insurance experience preferred
• Strong interpersonal skills
• Proficient computer skills

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