Base: $15.00-$16.00 ph; bonus/equity: not specifie...
Fully remote
3-5 years customer support experience
Salesforce crm proficiency
High-speed internet for remote work
Staples Retail is seeking a fully remote iPostal1 Support Representative to assist customers with service offerings via phone, email, and chat. The role requires strong customer service skills and experience, with a focus on providing solutions and logging interactions in Salesforce
Job Summary
The Support Representative is responsible for providing superior customer service solutions to customers, store associates, and vendors via phone, email, and chat.
Employees must log all contacts and interactions in Salesforce while utilizing structured processes to deliver service and close sales when applicable.
The role offers a day-shift schedule with flexible work arrangements, generous paid time off, and a comprehensive benefits package including 401(k) matching.
Matching Summary
Match Score: 85
Staples Retail is seeking a fully remote iPostal1 Support Representative to assist customers with service offerings via phone, email, and chat. The role requires strong customer service skills and experience, with a focus on providing solutions and logging interactions in Salesforce.
Salary
Base: $15.00-$16.00 per hour; Bonus/Equity: Not specified; Benefits: Generous PTO, 401(k) match, medical/dental/vision/life insurance