Technical Specialist, Salesforce

AirAsia

Kuala Lumpur, Malaysia
Salesforce platform development
Apex triggers & classes
Salesforce integrations with third-party apis
Work closely with product managers to create custom solutions on the Salesforce platform, enhancing Customer Support and operational capabilities

Job Summary

  • Work closely with product managers to create custom solutions on the Salesforce platform, enhancing Customer Support and operational capabilities.
  • Design and implement highly available, scalable, and secure systems within the Customer Happiness ecosystem, including integrations with third-party platforms.
  • Provide first-line support in collaboration with the Customer Happiness team to troubleshoot and verify issues reported by customers in the Salesforce production environment.

Matching Summary

Work closely with product managers to create custom solutions on the Salesforce platform, enhancing Customer Support and operational capabilities.

Skills & Requirements

Must-have

  • Salesforce Platform Development
  • Apex Triggers & Classes
  • Salesforce integrations with third-party APIs
  • Lightning development Aura and LWC
  • Salesforce Service Cloud
  • Agile proficiency CI/CD processes

Nice-to-have

  • CTI setup experience preferred
  • Einstein Analytics AI models
  • Customer Service Management knowledge

Key Requirements

  • 3-5 years of experience in Salesforce Development
  • Salesforce Developer PD1/PD2 Certification
  • Service Cloud Consultant Certification
  • Platform App Builder Certification

Work Rights

Not specified

Tailored Resume

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