This role is responsible for planning, executing, and optimizing large-scale communication programs across digital channels — ensuring reliable delivery, measurable performance, and continuous improvement across our technology stack
Job Summary
This role is responsible for planning, executing, and optimizing large-scale communication programs across digital channels — ensuring reliable delivery, measurable performance, and continuous improvement across our technology stack.
You will own all development efforts end-to-end, working closely with Business, technology, and senior business stakeholders to shape how Dell communicates with customers at scale.
Join us to do the best work of your career and make a profound social impact as a Technical Program Manager on our Interactive/Visual Design Team in Hopkinton, Massachusetts.
Matching Summary
This role is responsible for planning, executing, and optimizing large-scale communication programs across digital channels — ensuring reliable delivery, measurable performance, and continuous improvement across our technology stack.
Salary
$181,900 to $235,400
Skills & Requirements
Must-have
Customer communication programs
Digital channels management
Platform migration and modernization
Vendor-based development team management
Enterprise marketing automation and CRM platforms
Nice-to-have
Automated transactional messaging pipelines
AI and machine learning applications
Strategic thinking and technical leadership
Key Requirements
10+ years of experience in Development/Program management, Campaign operations, or CRM delivery
Hands-on experience with enterprise marketing automation and CRM platforms
Demonstrated ability to develop and own program or technology roadmaps
Experience building business cases and presenting investment recommendations
Proven experience managing vendor-based development teams