Client Engagement Manager

Candescent

Remote
Hybrid
Client-facing position
Trusted advisor to clients
Lead digital banking initiatives
The Client Engagement Partner is a critical client-facing position, responsible for ensuring bank and credit union clients are satisfied with the quality of their Candescent solutions, and performance of Candescent teams

Job Summary

  • The Client Engagement Partner is a critical client-facing position, responsible for ensuring bank and credit union clients are satisfied with the quality of their Candescent solutions, and performance of Candescent teams.
  • The Client Engagement Partner will serve as their clients’ primary point of contact, and lead the end-to-end delivery of complex, high-impact digital banking and branch transformation initiatives.
  • The ideal candidate will be an organized, experienced, proactive professional, capable of communicating and collaborating at senior levels, skilled at formulating and leading large programs and complex engagements, and experienced coordinating across teams and prioritizing work in a fast-paced start-up style / private equity environment.

Matching Summary

The Client Engagement Partner is a critical client-facing position, responsible for ensuring bank and credit union clients are satisfied with the quality of their Candescent solutions, and performance of Candescent teams.

Skills & Requirements

Must-have

  • Client-facing position
  • Trusted advisor to clients
  • Lead digital banking initiatives
  • Orchestrate work across teams
  • Manage timelines and budgets
  • Client satisfaction and adoption

Nice-to-have

  • Experience-Led, Intelligence-Driven approach
  • API-first architecture
  • Startup style / private equity environment
  • Voice of the customer
  • Cross-sell, upsell opportunities

Key Requirements

  • Bachelor’s degree in Business, Finance, or related
  • 3-6+ years of client leadership experience
  • Experience in SaaS, fintech, or financial services technology
  • Proven track record of leading large projects
  • Proficiency in project management tools
  • Strong understanding of core banking platforms
  • Ability to travel as needed

Work Rights

Not specified

Tailored Resume

Cover Letter