Logistics (Customer Service Operations) Director or Assistant Director or Senior Manager
GAIN CITY LOGISTICS PTE. LTD.
Singapore
Not specified
Lead customer service teams at scale
Resolve high-impact escalations
Implement customer support tools
Gain City Logistics Pte. Ltd. is seeking a Logistics (Customer Service Operations) Director/Senior Manager to lead their customer service operations, focusing on enhancing customer satisfaction and operational excellence. The ideal candidate will have significant experience in customer service management, particularly in a leadership role, and will be responsible for overseeing service delivery, team development, and process improvements.
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Job Summary
The role involves leading the Customer Service Operations division to ensure seamless service delivery across all touchpoints.
Candidates will be responsible for developing frameworks, adopting technology, and setting KPIs like response time and CSAT.
Gain City offers a collaborative work environment with comprehensive benefits and opportunities for employee growth.
Matching Summary
Match Score: 85
Gain City Logistics Pte. Ltd. is seeking a Logistics (Customer Service Operations) Director/Senior Manager to lead their customer service operations, focusing on enhancing customer satisfaction and operational excellence. The ideal candidate will have significant experience in customer service management, particularly in a leadership role, and will be responsible for overseeing service delivery, team development, and process improvements.
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Skills & Requirements
Must-have
Lead customer service teams at scale
Resolve high-impact escalations
Implement customer support tools
Monitor CSAT and resolution KPIs
Ensure compliance with government regulations
Nice-to-have
Experience in retail or e-commerce
Strong analytical and problem-solving skills
Commitment to continuous improvement
Innovative spirit in service delivery
Key Requirements
Bachelor's degree in business administration or related field