Support Specialist I - Technical (rms/mre)

Versaterm

Ottawa, Canada
On-site
First point of contact for technical support
Troubleshoot basic network connectivity
Document customer interactions
Versaterm is seeking a Support Specialist I - Technical in Ottawa, Canada, to provide Tier 1 technical support to customers experiencing software issues. The role involves troubleshooting basic issues and documenting interactions while ensuring a commitment to customer satisfaction

Job Summary

  • Versaterm is a global public safety solutions company helping agencies transform how they serve their communities.
  • The Support Specialist I – Technical provides Tier 1 technical support as the first point of contact for customers experiencing software issues.
  • Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada.

Matching Summary

Match Score: 85

Versaterm is seeking a Support Specialist I - Technical in Ottawa, Canada, to provide Tier 1 technical support to customers experiencing software issues. The role involves troubleshooting basic issues and documenting interactions while ensuring a commitment to customer satisfaction.

Skills & Requirements

Must-have

  • First point of contact for technical support
  • Troubleshoot basic network connectivity
  • Document customer interactions
  • Improve Tier 0 self-service resources
  • On-call rotation for after-hours support

Nice-to-have

  • Passion for making a meaningful difference
  • Contribute to solutions that enhance community safety

Key Requirements

  • Diploma or degree in IT or related field
  • 0-2 years of experience in technical support
  • CompTIA A+ or similar certification is an asset
  • Basic understanding of software installation and network troubleshooting
  • Familiarity with operating systems and ticketing systems
  • Strong customer service and communication skills
  • Ability to manage high volume of support requests

Work Rights

Must obtain and maintain Reliability security clearance

Tailored Resume

Cover Letter