Customer Service Representative

EML

Parramatta, Australia
Hybrid (3 days remote after the initial onboarding period)
Empathy in customer service
Proficient in microsoft office suite
Case management skills
EML is seeking a Customer Service Representative to join their Parramatta team, focusing on providing support to injured workers throughout their return-to-work process. The role involves managing inbound and outbound calls, case management, and ensuring timely claim processing, with flexibility for remote work after performance assessment

Job Summary

  • You will help make a positive impact on someone’s life every day.
  • Your role will consist of inbound and outbound calls with external stakeholders.
  • EML provides career opportunities and great employee benefits.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative to join their Parramatta team, focusing on providing support to injured workers throughout their return-to-work process. The role involves managing inbound and outbound calls, case management, and ensuring timely claim processing, with flexibility for remote work after performance assessment.

Skills & Requirements

Must-have

  • Empathy in customer service
  • Proficient in Microsoft Office Suite
  • Case management skills

Nice-to-have

  • Solution-focused mindset
  • Ability to handle challenges
  • Great attention to detail

Key Requirements

  • Excellent communication skills
  • Experience in claims administration

Work Rights

Not specified

Tailored Resume

Cover Letter