Monitor, evaluate, and audit a sampling of inbound and/or outbound calls and other contact methods, including chat, call, and email
Job Summary
Monitor, evaluate, and audit a sampling of inbound and/or outbound calls and other contact methods, including chat, call, and email.
Participate in calibration sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices.
Access to LinkedIn Learning, our internal training database, and career opportunities.
Matching Summary
Monitor, evaluate, and audit a sampling of inbound and/or outbound calls and other contact methods, including chat, call, and email.
Salary
Base: 32,400,-€ gross/year; Bonus/Equity: possible bonus of 500,-€ gross/month; Benefits: company pension plan, stock purchase program, online shopping discounts, fitness center memberships, Employee Assist Program
Skills & Requirements
Must-have
Quality evaluation of customer contacts
Monitoring inbound/outbound calls
Evaluating email and chat interactions
Adherence to quality standards
Dutch and English language proficiency
Nice-to-have
Experience with Social Media advertising
Strong attention to detail
Self-starter with sense of urgency
Ability to multitask and meet deadlines
Key Requirements
Minimum 6 months work experience within Concentrix (internal)