Customer Service Specialist- Consumer Banking

KeyBank

Brooklyn, OH, US
Base: $18.00 - $23.08 ph; bonus/equity: performanc...
Hybrid
Minimum 1 year client service experience
High school diploma or ged required
Advanced computer skills and multi-screen navigation
This role serves as the voice of KeyBank by solving problems for consumer clients in a high-energy call center environment

Job Summary

  • This role serves as the voice of KeyBank by solving problems for consumer clients in a high-energy call center environment.
  • The position offers competitive pay ranging from $18.00 to $23.08 per hour along with benefits like 401(k) matching and tuition reimbursement.
  • Training is conducted on-site in Brooklyn, Ohio for at least the first three months before transitioning to various shift schedules.

Matching Summary

This role serves as the voice of KeyBank by solving problems for consumer clients in a high-energy call center environment.

Salary

Base: $18.00 - $23.08 per hour; Bonus/Equity: Performance-based rewards available; Benefits: 401(k) matching up to 7%, PTO, fitness and tuition reimbursement

Skills & Requirements

Must-have

  • Minimum 1 year client service experience
  • High school diploma or GED required
  • Advanced computer skills and multi-screen navigation
  • Ability to work in fast-paced call center environment
  • Hard wired high speed internet minimum 50 MBPS

Nice-to-have

  • Previous remote work from home experience
  • Empathy and patience with dissatisfied clients
  • Ability to follow call center scripts
  • Strong verbal and written communication skills
  • Interest in financial services career growth

Key Requirements

  • 1 year client service experience
  • High school diploma or GED
  • Hard wired internet connection
  • Dedicated distraction-free home office space

Work Rights

Not specified

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