Senior Product Manager Knowledge (sanctions, Screening, Gco, Lea)

Communitybankws

Not specified (assumed to be hybrid or flexible based on industry standards).
Knowledge management
Product delivery
Content creation
The Commonwealth Bank’s Financial Crime Operations is seeking a Senior Product Manager to lead initiatives in knowledge management, product delivery, and customer experience enhancement. The ideal candidate should possess strong leadership and stakeholder engagement skills, with a focus on leveraging technology, particularly AI, to improve product offerings and processes

Job Summary

  • The Financial Crime Operations (FCO) Strategy and Performance (S&P) team is looking for a Senior Manager to join their FCO Strategic Initiatives and Governance portfolio.
  • As the Senior Product Manager, you will be responsible for translating the vision into usable assets for the users, acting as the content owner for customer-facing collateral and validating AI-generated outputs.
  • The role requires a proven experience in knowledge management, product delivery, or content creation within a large, complex operational environment, with a strong background in content strategy and customer-centered design.

Matching Summary

Match Score: 85

The Commonwealth Bank’s Financial Crime Operations is seeking a Senior Product Manager to lead initiatives in knowledge management, product delivery, and customer experience enhancement. The ideal candidate should possess strong leadership and stakeholder engagement skills, with a focus on leveraging technology, particularly AI, to improve product offerings and processes.

Skills & Requirements

Must-have

  • knowledge management
  • product delivery
  • content creation
  • customer-facing collateral
  • AI-enabled change
  • user-centred design

Nice-to-have

  • strategic thinking
  • hands-on execution
  • collaboration
  • problem-solving
  • meaningful knowledge experiences

Key Requirements

  • Proven experience in knowledge management, product delivery, or content creation
  • Strong background in content strategy, communications, and customer-centered design
  • Experience leading technology and AI-enabled change
  • Skilled in applying UX principles and human-centered design

Work Rights

Not specified

Tailored Resume

Cover Letter