Director Strategic Transformation, Claims Cx Value Stream

Hartford Fire Insurance

Remote
Base: $143,200 - $214,800; bonus/equity: not speci...
Hybrid
P&c claims business knowledge
It investment portfolio management
Shape business requirements
The Director of Transformation & Optimization will serve as a business lead for the IT investment portfolio across P&C Claims, responsible for shaping business requirements, prioritizing capabilities, and driving optimization

Job Summary

  • The Director of Transformation & Optimization will serve as a business lead for the IT investment portfolio across P&C Claims, responsible for shaping business requirements, prioritizing capabilities, and driving optimization.
  • This leader will partner closely with the Agile Product Manager for the Claims CX Value Stream to ensure alignment between business needs and technology delivery, while overseeing operationalization and adoption of new capabilities.
  • The Director will support the Claims senior leadership team in integrating the vision and end-to-end transformation across lines of business into a cohesive roadmap that maximizes synergy and delivers operational excellence.

Matching Summary

The Director of Transformation & Optimization will serve as a business lead for the IT investment portfolio across P&C Claims, responsible for shaping business requirements, prioritizing capabilities, and driving optimization.

Salary

Base: $143,200 - $214,800; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • P&C Claims business knowledge
  • IT investment portfolio management
  • Shape business requirements
  • Drive optimization
  • Agile Product Manager partnership
  • Customer experience improvements

Nice-to-have

  • Inspire and motivate teams
  • Foster collaboration and accountability
  • Naturally curious and eager to learn
  • Thrive in a matrixed environment
  • Industry trends and emerging practices

Key Requirements

  • Minimum ten years of industry experience
  • 5+ years in leadership role
  • Green or Black Belt certification preferred
  • Familiarity with agile methodologies preferred
  • Knowledge of change management frameworks preferred

Work Rights

Not specified

Tailored Resume

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