[쿠팡] 고객 서비스 전문가 (쿠니)

Coupang Inc

Seoul, South Korea
Not specified; afternoon shift allowance: 500,000 ...
On-site
Customer inquiry resolution
Issue escalation management
Internal department collaboration
Coupang Inc. is seeking a Customer Service Specialist (Counie) to enhance customer experiences through effective communication and problem-solving. The role emphasizes collaboration with various departments to address customer inquiries and improve service quality while fostering a strong company culture centered on customer satisfaction

Job Summary

  • The company mission is to realize customer delight by solving problems and exceeding traditional expectations.
  • Employees will receive systematic training in professional CS skills and have opportunities to grow into various specialized roles.
  • The role involves a hybrid work model combining office attendance with remote work to ensure efficiency and work-life balance.

Matching Summary

Match Score: 80

Coupang Inc. is seeking a Customer Service Specialist (Counie) to enhance customer experiences through effective communication and problem-solving. The role emphasizes collaboration with various departments to address customer inquiries and improve service quality while fostering a strong company culture centered on customer satisfaction.

Salary

Not specified; Afternoon shift allowance: 500,000 KRW/month; Night shift allowance: 800,000 KRW/month

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • Issue escalation management
  • Internal department collaboration
  • Office attendance capability

Nice-to-have

  • Entrepreneurial mindset
  • Growth-oriented attitude
  • Teamwork and communication skills

Key Requirements

  • 3-month contract period
  • Regular employment conversion after probation
  • Team preference ranking on resume

Work Rights

Not specified

Tailored Resume

Cover Letter