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BDA Inc. is seeking a Global IT Support Manager to lead its worldwide support operations, emphasizing a modern, AI-driven, and resilient digital workplace ecosystem. The successful candidate will manage teams across multiple global locations, ensuring efficient IT support and operational excellence.
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Job Summary
Lead BDA’s employee support organization across 30+ locations in AMER, APAC, and EMEA.
Accountable for designing and operating a high-performance, resilient, and modern digital workplace support ecosystem.
Architect and implement zero-touch help desk workflows, including automated provisioning, self-service portals, AI chatbots, predictive remediation, and self-healing endpoints.
Matching Summary
Match Score: 75
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BDA Inc. is seeking a Global IT Support Manager to lead its worldwide support operations, emphasizing a modern, AI-driven, and resilient digital workplace ecosystem. The successful candidate will manage teams across multiple global locations, ensuring efficient IT support and operational excellence.
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Skills & Requirements
Must-have
Global support operations leadership
Zero-touch support model
AI-driven support experience
Digital workplace architecture
24/7/365 global support model
Nice-to-have
Entrepreneurial spirit and ambition
Bold ideas and willingness to dive into unfamiliar
Key Requirements
Experience leading distributed IT Support teams
Experience establishing global support standards, SLAs, KPIs