Accounts Team Member

McMillan Shakespeare

Hybrid
Resolving complex invoices and complaints
Investigating participant invoices and ndis plans
Managing own caseload
As an Accounts Team Member, you will play a key role in resolving escalated and complex queries and complaints across multiple platforms

Job Summary

  • As an Accounts Team Member, you will play a key role in resolving escalated and complex queries and complaints across multiple platforms.
  • You will provide expert-level advice and resolution support, using your operational knowledge and customer service expertise to investigate issues thoroughly, resolve problems efficiently, and strengthen relationships with NDIS participants, providers and internal stakeholders.
  • We embrace hybrid working and welcome conversations about flexibility.

Matching Summary

As an Accounts Team Member, you will play a key role in resolving escalated and complex queries and complaints across multiple platforms.

Skills & Requirements

Must-have

  • Resolving complex invoices and complaints
  • Investigating participant invoices and NDIS plans
  • Managing own caseload
  • Supporting frontline customer teams
  • NDIS plan interpretation
  • Liaising with providers for billing queries

Nice-to-have

  • Commitment to high-quality customer service
  • Resilience and adaptability
  • Working respectfully with diverse backgrounds
  • Values-based recognition program
  • Hybrid working and flexibility

Key Requirements

  • Ability to learn and understand NDIS supports
  • Ability to work autonomously
  • NDIS Workers Screening Check if appropriate

Work Rights

Not specified

Tailored Resume

Cover Letter