Patient Access Representative- Phys Med Clinic

st. jude

Excellent customer service skills
Accurate demographic and insurance information
Insurance pre-certification screening
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated

Job Summary

  • The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.
  • Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
  • Screens registrations to ensure insurance pre-certification and physician referral requirements are met and instructs the customer on requirements.

Matching Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Accurate demographic and insurance information
  • Insurance pre-certification screening
  • Open communication with departments
  • Proficiency with current technology systems

Nice-to-have

  • Ability to multi-task
  • Work in a stressful environment
  • Shadowing/precepting new employees

Key Requirements

  • High School Diploma or equivalent
  • Associate's Degree preferred
  • One year of health care experience preferred
  • CPR certification as determined by manager

Work Rights

Not specified

Tailored Resume

Cover Letter