Not specified; not specified; flexible benefits ta...
Hybrid (2-3 days working from office)
3-4 years technical application support experience
Gds systems sabre amadeus travelport
Troubleshooting xml apis web services .net sql
Amex GBT is seeking a Business System Analyst for their hybrid role in Mexico City, specializing in technical support for travel booking applications. The ideal candidate will possess experience in the travel industry, particularly with GDS systems, and demonstrate strong problem-solving skills
Job Summary
Amex GBT is a place where colleagues find inspiration in travel as a force for good and make an impact on the industry.
The role involves providing Level 2 technical support for travel booking applications and managing incident resolution through timely prioritization and escalation.
Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.
Matching Summary
Match Score: 85
Amex GBT is seeking a Business System Analyst for their hybrid role in Mexico City, specializing in technical support for travel booking applications. The ideal candidate will possess experience in the travel industry, particularly with GDS systems, and demonstrate strong problem-solving skills.
Salary
Not specified; Not specified; Flexible benefits tailored to country including health insurance and retirement programs
Skills & Requirements
Must-have
3-4 years technical application support experience
GDS systems SABRE Amadeus Travelport
Troubleshooting XML APIs Web services .NET SQL
Log analysis tools Datadog Kibana Grafana
Ticketing systems ServiceNow Freshservice Salesforce
Nice-to-have
Strong problem-solving skills with attention to detail
Ability to thrive under pressure in fast-paced environments
Excellent written and verbal communication skills
Experience collaborating across virtual global teams
Flexibility to work hybrid schedule and rotational shifts
Key Requirements
Bachelor's degree in computer science or IT
3-4+ years technical application support experience
Experience in travel industry with GDS systems
Proficiency in debugging multi-tiered web architectures