Customer Success Manager

Retirementworld

Austin, TX, USA
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Crm usage such as salesforce
The Customer Success Manager plays a critical role in ensuring customers derive maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers derive maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
  • The role includes managing 50-60 enterprise accounts, partnering with Sales and Services teams, and executing renewals and upsell opportunities to maintain and grow revenue streams.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers derive maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM usage such as Salesforce
  • Change management practices
  • Account management and strategic planning
  • Renewals and contract negotiation

Nice-to-have

  • Executive level relationship building
  • Pricing strategy expertise
  • Strong communication and influencing skills
  • Managing ambiguity in complex environments
  • Collaboration across corporate functions
  • Flexible work environment

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years experience with change management
  • 2+ years CRM and customer success tool usage
  • 3+ years proven executive relationship building
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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