Gcc Customer Service Supervisor - Flex (houston, Texas)
The Home Depot
Houston, Texas, US
Onsite
3-4 days onsite in houston texas
15 direct reports management
Call center technology knowledge
The GCC Customer Service Supervisor leads a team of associates responsible for delivering an exceptional post-order experience for custom window covering solutions
Job Summary
The GCC Customer Service Supervisor leads a team of associates responsible for delivering an exceptional post-order experience for custom window covering solutions.
This role requires balancing people-centric leadership with operational execution to drive performance, quality, and accountability while building a culture rooted in core values.
The ideal candidate will reside in the Houston metro area and follow a location flex schedule requiring 3-4 days per week onsite at the GCC Contact Center.
Matching Summary
The GCC Customer Service Supervisor leads a team of associates responsible for delivering an exceptional post-order experience for custom window covering solutions.
Skills & Requirements
Must-have
3-4 days onsite in Houston Texas
15 direct reports management
Call center technology knowledge
Nice-to-have
People-centric leadership style
Strong coaching and feedback skills
Product expertise in window coverings
Key Requirements
Must be eighteen years of age or older
Legally permitted to work in the United States
Prior supervisory or lead role experience preferred
Work Rights
Must be legally permitted to work in the United States