Technical Support Specialist Ii Us Shift

JOHNSON CONTROLS

Technical assistance via phone and email
Experience in technical troubleshooting
Proficiency in salesforce crm
We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team

Job Summary

  • We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team.
  • The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction.
  • This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving.

Matching Summary

We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team.

Skills & Requirements

Must-have

  • Technical assistance via phone and email
  • Experience in technical troubleshooting
  • Proficiency in Salesforce CRM

Nice-to-have

  • Good interpersonal skills
  • Ability to work independently
  • Knowledge of HVAC equipment

Key Requirements

  • Degree in engineering
  • 4-9 years of experience
  • Ability to work in US time zones

Work Rights

Not specified

Tailored Resume

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