Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Competitive pyy; performance bonuses available; be...
Full-time (in-person)
Previous customer service experience
Supervisory or leadership roles
Strong communication skills
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, emphasizing compassionate client care and team collaboration. The ideal candidate should possess leadership experience in customer service, with a focus on creating a positive client experience in a veterinary setting

Job Summary

  • The role involves leading a team of Customer Service Representatives to ensure exceptional client care for pets and their owners.
  • Responsibilities include training new staff, managing front desk workflow, and handling escalated client concerns with empathy.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits for full-time employees.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, emphasizing compassionate client care and team collaboration. The ideal candidate should possess leadership experience in customer service, with a focus on creating a positive client experience in a veterinary setting.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Previous customer service experience
  • Supervisory or leadership roles
  • Strong communication skills
  • Team management and scheduling

Nice-to-have

  • Veterinary or medical experience
  • Empathetic and patient demeanor
  • Solutions-focused mindset
  • Fast-paced environment adaptability

Key Requirements

  • Experience in supervisory or leadership roles
  • Background in customer service
  • Veterinary or medical experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter