Clinic/practice Assistant, Urgent Care Resource Center
Brigham and Women's Faulkner Hospital
Boston, MA, USA
Base: $17.71 - $24.94phly; bonus/equity: not speci...
Hybrid
2-3 years administrative experience
High school diploma required
Proficiency in ms office suite
This role supports a high-volume Urgent Care Resource Call Center managing approximately 200–400 calls daily across multiple agents
Job Summary
This role supports a high-volume Urgent Care Resource Call Center managing approximately 200–400 calls daily across multiple agents.
The position is primarily remote but requires on-site attendance during the first week of employment for training and occasional in-person sessions thereafter.
Employees must be flexible to work holidays, weekends, and overtime as needed to support the 7-day-a-week urgent care operation.
Matching Summary
This role supports a high-volume Urgent Care Resource Call Center managing approximately 200–400 calls daily across multiple agents.
Salary
Base: $17.71 - $24.94/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses included
Skills & Requirements
Must-have
2-3 years administrative experience
High school diploma required
Proficiency in MS Office suite
Strong verbal communication skills
Familiarity with medical terminology
Nice-to-have
Experience in high-volume urgent care
Positive attitude and flexibility
Creative mindset for problem solving
Prior authorization handling experience
Key Requirements
High School Diploma or Equivalent
2-3 years Administrative Assistant experience
Proficiency with office equipment and filing systems