Team Leader - Operations ( Subrogation- Voice Process)

National General Holdings Corp

Bengaluru, India
7-13 years of related experience
Subrogation domain knowledge
Voice process management
This role involves providing analytical support and managing business processes within the Subrogation voice team

Job Summary

  • This role involves providing analytical support and managing business processes within the Subrogation voice team.
  • The position requires supervising staff, conducting audits, and delivering training to improve claim handling performance.
  • Candidates must possess advanced knowledge of subrogation procedures and the ability to resolve complex customer conflicts.

Matching Summary

This role involves providing analytical support and managing business processes within the Subrogation voice team.

Skills & Requirements

Must-have

  • 7-13 years of related experience
  • Subrogation domain knowledge
  • Voice process management
  • Customer conflict resolution
  • Team coaching and mentoring

Nice-to-have

  • Empathetic customer service approach
  • Data validation and analysis skills
  • Process improvement initiative experience
  • Strategic operational planning

Key Requirements

  • Bachelor's degree or equivalent experience
  • 7-13 years of related experience
  • Advanced knowledge of Subrogation
  • Shift C (India) availability

Work Rights

Not specified

Tailored Resume

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