Senior Associate Customer Success Manager - Paradox

Workday

London, United Kingdom
Fully remote
Client-facing experience in b2b
Customer satisfaction management
Troubleshoot technical challenges
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • Client-facing experience in B2B
  • Customer satisfaction management
  • Troubleshoot technical challenges
  • Develop product training
  • Build meaningful client relationships

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Genuine care
  • Shared enthusiasm

Key Requirements

  • 3+ years client-facing experience
  • Prior SAAS organization experience
  • Excellent technology skills
  • Excellent written and verbal communication
  • Handle multiple priorities/projects

Work Rights

Not specified

Tailored Resume

Cover Letter